Refund Policy
This policy distinguishes payment refunds from credit returns. It must be completed with the commercial rules and consumer-law requirements that apply to the deployed site before purchases are enabled. Commercial refund terms are not yet complete, public purchases remain closed, and applicable mandatory consumer rights are unaffected.
Payment refund
A payment refund returns an approved amount to the original payment method through Waffo. A payment refund is not created merely because credits are returned to a service balance. Eligibility, deductions and any exceptions must be configured before launch: [REFUND_POLICY_DETAILS]. The operator has not yet confirmed cash refund eligibility or request deadlines. Applicable mandatory consumer rights are unaffected.
Credit purchases and unused credits
When purchases are enabled, credit packs are purchases of service credits for eligible generation requests. Unused credits are not automatically converted to cash or automatically refunded. Requests concerning unused or partially used credits are reviewed under [REFUND_POLICY_DETAILS] and applicable non-waivable consumer rights. The operator has not yet confirmed refund eligibility, deadlines or deductions for unused or partially used credits.
Failed generation and credit return
Under the current generation flow, credits reserved for a request that fails before successful completion are returned to the user’s service balance. This is a credit return, not a payment refund, and does not send money to the original payment method.
Duplicate charge
If you believe you were charged more than once for the same purchase, contact [email protected] with the relevant order information. The operator will verify the transaction records before determining the appropriate correction or refund; this template does not promise an automatic outcome or fixed processing time. No particular outcome is guaranteed, subject to applicable mandatory consumer rights.
Refund request
Send payment refund and billing requests to [email protected] with the email address used for the account and the relevant order or transaction details. Do not send full payment-card information. Submitting a request does not guarantee approval or a processing time, and nothing in this policy limits rights that cannot be waived under applicable law.
One-Time Pass generation failure
A failed One-Time Pass generation restores or preserves the single-use entitlement for recovery under the deployed service rules, including a retry or support resolution. It does not issue credits and is not proof that a payment refund has been sent. Any original-payment refund remains subject to [REFUND_POLICY_DETAILS]. Commercial refund terms for One-Time Pass purchases are still awaiting confirmation from the operator; no refund outcome or processing time is promised here. Applicable mandatory consumer rights are unaffected.